FAQs

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Have Questions? Check Out Some Of Our Most Commonly Asked Ones Below!

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What time does my trash need to be curbside on collection day?

We recommend you place your trash curbside the night before. It must be out by 5 am on your scheduled day.

How do Holidays affect my pickup?

Your pickup may be one day late depending on which day the holiday falls upon. If Monday is a holiday, pickups will be one day late for the entire week. A Thursday holiday impacts only Thursday and Friday pickup, with all other days remaining on the regular schedule. Weekend holidays have no impact on the schedule. This format applies only to the following holidays:

Thanksgiving
Christmas
New Year
Memorial Day
Independence Day
Labor Day

Do you pick up bulk items and appliances?

We will collect bulk items and appliances, but you must contact our office one day prior to your pickup day. There is an extra charge for collection of these items. If the appliance contains freon, you must secure a licensed technician to remove the freon and tag the item before placing it for pickup.

Can your drivers come into my home to pick up big or bulky items?

No. Our drivers are not permitted to enter any buildings. All bulk items must be curbside.

What happens if I miss my pickup day?

Contact our office. If we have a truck in the area we can return and collect your trash for a special trip fee. Otherwise we can collect all trash on your regular day the following week at no extra charge.

Can I put my Sunburst bag in a can?

No. If you are on our bag service, the logo must be visible to our drivers.

If I am on the Sunburst bag service, can I put out extra items with my bags?

No. Because our bag service is a prepaid service, you must contact our office ahead of time to prepay for any extra items.

How can I purchase the Sunburst bags?

You may pick up Sunburst bags at our office or contact our office and we can mail them to you.

What happens if animals get into my Sunburst bags?

Our drivers will clean up as much as they can, but if it continues to happen please contact our office for other options.

What are my options for paying my bill?

You may pay by cash, check, or money order. We also accept all major credit cards in our office, by phone or by using our online service.